Home > FAQ

FAQ

What is your return policy?

iHealthSphere is committed to customer satisfaction, we aim to make all aspects of ordering as hassle free as possible, especially returns. Please view our returns policy

I have lost my invoice. What do I do?

If this is the case don't worry as our Customer Service Team can email or fax you another copy. Please contact us by email or phone 1800 117 796.

Does iHealthShere pay for my return shipping?

If the returned item was damaged, defective or if we shipped you the incorrect item we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. In the case of reimbursement of shipping, a copy of shipping receipt is required to be sent with the return. If the returned item was what you ordered but turned out to be not exactly what you were hoping for (i.e you weren't happy with your choice of size, colour, style) then we ask that you pay for the cost of returning that item to us. We think that is only fair. We will however cover the cost of shipping the new item back to you.

What is the return policy for sale items?

We are more than happy to offer an exchange on sale items purchased on the site. However, please note we do not allow refunds for change of mind on sale items. If the item is faulty normal warranty return conditions apply.

I have been refunded the wrong amount?

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department and we will sort it out straight away. Please ensure you have your order number or name at the ready so we can find the relevant information to help you as quickly as possible.

I returned an item and it was incorrectly processed?

We are very sorry if your request was not met. If you were expecting an exchange and received a refund instead this may have been because we did not have sufficient stock of the requested item. In this case we will attempt to contact you, however if no contact can be made we will process and return your funds as quickly as possible, so not to hold up your funds. You can then reorder another item that you may like in your own time. If you were expecting a refund and your request was not met, please contact our customer service department.

Can I return items that we purchased as a gift?

Yes, you can return items that were either purchased for you as a gift or that you purchased for another person. Please follow the returns instructions. If a refund is being issued, it will go back to the card or account originally used for the order. If an exchange is being issued, it will be sent back to the shipping address unless stated otherwise.

I used a promotional discount code on my order, will this apply to my exchange?

Gift cards and Promo codes cannot be applied to exchanges. If you are wanting to use a gift card or promo code, please place a new order through the website and return your original item for refund (excludes sale items).