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How To Order

Shopping

You can search for items on iHealthSphere in a number of ways. The easiest way is to browse through the categories on the top menu of the site. You can then refine the search by brand, body part and injury/condition.

Alternatively, you can go directly to your favourite brands and refine through body part and injury/condition. If you know the style name of what you want, you can enter this into the "Search iHealthSphere" box at the top of any page on the site and we will find you everything related to your search.

Once you have found your desired item, click "add it to my cart" to start the order process.

Review and Checkout

Once you're done shopping, checking out is easy. You may view the items you have added to your cart by clicking the "Shopping cart" button on the menu bar at the right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "recalculate" after all quantity adjustments have been made. Once you are ready to checkout with the items in your shopping cart, click on the "checkout" button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on "register" to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

To use a promotional code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping cart. Underneath the items added is a "Promo/Voucher Code" input. Enter your Promo Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.

Please note that an email address is required for all orders placed on iHealthSphere.com.au. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised.

If you have any questions regarding the tracking of your order, please contact our Customer Service Department at your earliest convenience.

Payment Methods

Through PayPal iHealthSphere is proud to accept Visa, MasterCard and American Express. We also accept PayPal as major forms of payment. We do not accept cash, direct debit, cheques or cash-on-delivery (C.O.D.).

Secure Order

Shopping at iHealthSphere is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and iHealthSphere ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. iHealthSphere will never ask for your credit cards pin number during the checkout process.

Change an Existing Order

You may make changes to your order up until your order has begun being processed. Please contact us by phone or email with the order modifications you would like.

Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date.

If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.

Order Confirmation Email

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from orders@iHealthSphere.com.au.

Please contact us by phone (1800 117 796) or email with your full name and order number and we will confirm your order.

Order Cancellation

You may cancel your order up until your order has begun being processed. Please contact our Customer Service Department by live chat or email. We will send an email confirming the order cancellation.

We do accept orders via phone and email but not by fax. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out via our 1800 117 796 phone number.

Out of Stock

Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs, but popular items are commonly known to sell out quickly.